Refund and Returns Policy

Last Updated: August 3, 2026

At Parr Excellence Jewelry, we stand behind the quality of every piece of fine jewelry, custom design, and gemstone we offer. This Return, Refund, and Exchange Policy outlines the terms and conditions for returning items purchased from our online store or physical location at 132 2nd St W, Kalispell, MT 59901, USA. We are committed to customer satisfaction and ensuring you receive authentic, high-quality products that meet your expectations.

Quick Reference

Topic	Summary
Return Window	14 calendar days from delivery (online) or purchase (in-store)
Custom / Made-to-Order Items	Final sale — not eligible for return or exchange
Return Shipping (Our Error)	Free prepaid label provided by Parr Excellence Jewelry
Return Shipping (Change of Mind)	Customer is responsible for return shipping costs
Refund Processing Time	1–5 business days for inspection, then 3–7 business days for funds to appear
Order Cancellation	Within 24 hours of placing the order, before production or shipping begins
Damaged in Transit	Report within 48 hours of delivery for free replacement or full refund

1. Return Eligibility & Time Frame

Return Window: You may initiate a return request within 14 calendar days of delivery (for online orders) or purchase (for in-store purchases). To be eligible for a return, items must meet the conditions outlined in Section 2 below.

Qualifying Reasons for Return:

Defective or Damaged Items: The item arrived with visible damage, manufacturing defects, or conditions that were not accurately disclosed in the product description or photographs.
Incorrect Item Shipped: You received a different product than what you ordered.
Mislabeled or Misidentified: The item does not match the specifications listed (e.g., metal type, gemstone type, carat weight, ring size, origin).
Change of Mind: Unworn, unused items in original packaging may be returned within the 14-day window, except for final-sale items (see Section 6).

2. Return Conditions & Item Requirements

To qualify for a return, items must meet ALL of the following conditions:

Condition of Item: The item must be unworn and in the same condition as received. For jewelry and gemstones, the item must not show signs of wear, resizing, engraving, cleaning with harsh chemicals, or alteration beyond normal inspection.
Original Packaging: All original packaging must be intact and undamaged. The item must be in its original condition as shipped, including jewelry boxes, pouches, and display materials.
Proof of Purchase: You must provide the original receipt, packing slip, or digital order confirmation email.
Completeness: The item must include all original components, documentation, appraisals, and any certificates of authenticity or gemstone grading reports that came with the product.

Items Not Eligible for Return: The following items are final sale and cannot be returned or exchanged:

Custom-designed or made-to-order jewelry pieces
Personalized or engraved items
Items that have been resized, altered, or modified after purchase
Items marked as “Final Sale” at the time of purchase
Earrings, due to hygiene and safety considerations, unless they arrive defective or damaged
Items where the condition has been altered or changed since delivery

3. How to Initiate a Return

Step 1 – Contact Support: Notify our support team within 14 days of delivery or purchase. You may reach us by email or phone during business hours:

Email: support@parrexcellencejewelry.com
Phone: (406) 755-8632
Business Hours: Monday–Friday, 9:00 AM – 4:00 PM (Mountain Time)
Store Address: 132 2nd St W, Kalispell, MT 59901, USA

Step 2 – Provide Order Information: Include your order number, reason for return, and photographs of the item (if applicable). For defective or damaged items, provide clear photos showing the issue.

Step 3 – Receive Return Instructions: Our team will review your request and provide you with return shipping instructions within 1 business day. Do not ship items back without receiving return instructions first.

Step 4 – Ship the Item: Once you receive return instructions, package the item securely in its original packaging and ship it to the return address provided. We recommend using a trackable shipping method (such as USPS Priority Mail, UPS, or FedEx) to protect your return.

4. Return Shipping & Costs

Return shipping costs are handled as follows, depending on the reason for the return:

Defective, Damaged, or Incorrect Items (Our Error): Parr Excellence Jewelry will provide a prepaid return shipping label at no cost to you. We cover all return shipping expenses for confirmed errors on our part.
Change of Mind or Customer-Initiated Returns: For returns due to change of mind or other reasons not related to our error, the customer is responsible for all return shipping fees. We recommend using a trackable shipping method (such as USPS Priority Mail, UPS, or FedEx) to protect your return.

Return Address:

Parr Excellence Jewelry
132 2nd St W, Kalispell, MT 59901, USA

Important: Please ensure your return is properly packaged and protected during shipping. Parr Excellence Jewelry is not responsible for lost or damaged returns in transit. We recommend obtaining tracking confirmation and signature confirmation upon delivery to our address.

5. Refund Processing & Timeline

Inspection Period: Once your return is received at our store, we will inspect the item to verify it meets the return conditions outlined in Section 2. This inspection typically takes 1–5 business days.

Refund Approval & Method: If your return is approved, the refund will be issued to the original payment method used at checkout. For in-store cash purchases, we will arrange store credit or an alternative electronic payment method.

Refund Timeline: After we process and approve your refund, please allow an additional 3–7 business days for the funds to appear in your account. The exact timing depends on your bank or credit card issuer’s processing time. Some financial institutions may take longer.

Non-Refundable Items: If your return does not meet the conditions outlined in Section 2, it will be denied and returned to you at your expense. We will notify you in writing of the reason for denial within 5 business days of inspection.

6. Custom & Made-to-Order Items

Due to the bespoke nature of custom-designed jewelry, personalized pieces, and made-to-order items, these products are final sale and not eligible for return or exchange. Each custom piece is crafted specifically to your specifications, including ring size, metal choice, gemstone selection, engraving, and design modifications.

We take extensive care during the design process to ensure your custom piece meets your expectations. Before production begins, you will have the opportunity to review and approve:

Detailed design renderings or wax models
Gemstone selections and specifications
Ring size and metal type
Engraving text and placement

Once you approve the design and production begins, the item cannot be returned, exchanged, or refunded. If you have any concerns about a custom piece, please contact us at support@parrexcellencejewelry.com or (406) 755-8632 before, during, or after the design process.

Exception – Defects or Errors: If a manufacturing defect or error on our part is confirmed by our team, we will offer one of the following options:

Repair or remake the item at no cost to you.
If repair or remake is not possible, issue a full refund immediately.

7. Product Exchanges

Due to the unique nature of our inventory — many items are one-of-a-kind pieces or limited quantities — we do not offer traditional exchanges. If you need a different item, we recommend:

Returning the original item for a refund (following the process in Sections 3–5).
Once your refund is processed, placing a new order for the desired item.

Exception – Defects or Errors: If a defect or error on our part is confirmed by our team, we will offer one of the following options:

Ship a replacement product at no cost to you, if available.
If the exact item is unavailable, issue a full refund immediately.

8. Order Cancellation Policy

Cancellation Window: You may cancel your order within 24 hours of placing it, provided the item has not yet entered production or shipping. To cancel an order, contact us immediately at:

Email: support@parrexcellencejewelry.com
Phone: (406) 755-8632

Custom Orders: Custom-designed and made-to-order items cannot be cancelled once production has begun. If you cancel a custom order before production starts, a full refund will be issued. If production has already begun, the deposit and any work completed are non-refundable.

Already Shipped Orders: If your order has already been shipped, it cannot be cancelled. You may, however, return the item upon delivery following the standard return process outlined in Sections 3–5.

9. Vintage, Rare & Collector Items

Parr Excellence Jewelry specializes in rare gemstones, vintage pieces, estate jewelry, and collector-grade items. These items often display natural characteristics such as minor surface marks, patina, or signs of age. These characteristics are part of the item’s authenticity and value and are not considered defects unless they significantly differ from the product description or photographs on our website.

We encourage you to carefully review the product description, photographs, condition notes, and specifications before purchasing rare or collector items. If you have questions about an item’s condition, origin, or authenticity, please contact us before purchasing at support@parrexcellencejewelry.com or (406) 755-8632.

10. Damaged Items in Transit

If your order arrives damaged or defective, please:

Document the damage with clear photographs immediately upon receipt.
Contact our support team within 48 hours of delivery with photos and your order number.
Do not discard the original packaging, as we may request it for our carrier claim.

For confirmed damage caused during shipping, we will provide a prepaid return label and issue a full refund or replacement at no cost to you.

11. Contact Information & Support Hours

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact our customer support team:

Email: support@parrexcellencejewelry.com
Phone: (406) 755-8632
Business Hours: Monday–Friday, 9:00 AM – 4:00 PM (Mountain Time)
Store Address: 132 2nd St W, Kalispell, MT 59901, USA
Contact Form: Available on our Contact Us page

12. Business Information

Trading Name: Parr Excellence Jewelry
Registered Office Address: 132 2nd St W, Kalispell, MT 59901, USA
Email: support@parrexcellencejewelry.com
Phone: (406) 755-8632

13. Policy Consistency & Cross-Reference

This Return & Refund Policy is consistent with all other pages on our website, including our Shipping Policy, Terms of Service, FAQ page, and footer information. In the event of any discrepancy between this policy and another page on our website, this Return & Refund Policy page shall take precedence.

14. Policy Changes & Updates

Parr Excellence Jewelry reserves the right to update this Return & Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or store following the posting of changes constitutes your acceptance of the updated policy.